      |
|
American Executive |
|
Towncar Service |
|
Below are some frequently asked questions. |
|
If the information you seek is not here, please call us directly at: |
|
(800) 489-6812 |
|
or e-mail us using the following form: |
|
(Please enter a valid e-mail address) |
|
|
|
|
|
|
| Q. What types of transportation are available at the airport, cruise terminals and train station? |
| a. Town Car & Limousine services: Are personal, private, luxury service providers. |
| With a pre-arranged reservation, Town Car & Limo drivers meet you inside the airport |
| and chauffeur you to your destination. Town Car & Limo rates are flat rates per vehicle, |
| from point to point, regardless of how many passengers are traveling. |
| a. Taxi services: Taxi services do not require pre-arranged reservations and do not meet |
| you inside the terminal. Taxi services charge according to a combination of mileage and time |
| which appears on the meter inside the vehicle. |
| a. Shuttle services: Shuttle services are available at the curb at most airports and most do not |
| require pre-arranged reservations. Shuttle services rates are per person, from point to point. |
| Q. How many passengers can we carry in the Town Cars? |
| a. Town Cars carry our driver and up to 4 additional passengers. |
| Q. How many passengers can we carry in our limousines? |
| a. Limousines carry our driver and up to 8 additional passengers. |
| Q. Do I need a reservation to use your service? |
| a. We are required by airport & city regulations to have a pre-arranged agreement with our |
| customers. The agreement is simply a reservation containing your contact information and your |
| itinerary. |
| Q. Do you provide child car seats? |
| a. We encourage our customers to bring their own car seats however, for an additional $5.00, |
| we will provide the appropriate car seat. When making a reservation, you will be asked for the |
| age & weight of any children traveling who are under the age of 6. Florida Car Seat Law. |
| Q. How is payment handled? |
| a. For convenience sake, we prefer that you pay your driver directly in cash or traveler's checks. |
| If you choose to pay with a credit card, we will contact you a few days prior to your travel date |
| so that we can process your payment. Individual drivers cannot process credit cards. |
| Q. How will I locate my driver? |
| a. We monitor and track your arriving flight and upon arrival, our driver meets you inside the |
| terminal with your name on a sign (just like in the movies!). When you make a reservation, |
| we will provide more specific information, depending on which airport, airline, train station |
| or ship you arrive at. We also track train status however, if you are arriving by train, we ask |
| that you keep us updated by cell phone if possible since the train status updates we obtain |
| are not as reliable as airline updates. |
| Q. What time will my return trip be scheduled? |
| a. For round-trips, we will schedule your return pickup time 2 to 3 hours prior to your scheduled |
| departure time, depending on your airport or train station. However, you are free to choose a |
| different pickup time, we only ask that you do so when you make your reservation so that we |
| can arrange our driver schedules appropriately. |
| Q. What if I have to cancel my trip? |
| a. It costs nothing to make a reservation with us and nothing to cancel it. No credit cards are |
| required to "hold" a reservation and we do not charge your credit card for services until a few |
| days prior to your travel date. We ask only that you be kind enough to let us know if your travel |
| plans change so that your driver can be assigned to another pickup. |
| Q. What happens If my flight or train is delayed? |
| a. Regardless of your arrival time, we will be there waiting for you. As long as your flight is not |
| cancelled, our driver will be waiting for you when you arrive. If by chance, your flight or train |
| arrives after midnight, there is a flat $10 fee added to the reservation total. |
|
Copyright © 2003, American Executive Towncar Service.
All rights reserved. |
|
|